Shipping & Return Policy
At Peppy Puppy, we strive to provide detailed product descriptions so that our customers know exactly what they're ordering and avoid any surprises upon receipt.
Order Cancellation Policy:
We take pride in our quick order processing. Most orders are processed within 12 hours. If you need to cancel your order, please email us at contact@peppy-puppy.com promptly.
To ensure cancellation, it's crucial to contact us within this timeframe before your order is processed and/or shipped. Once processed, orders cannot be cancelled.
Address Error:
It is your responsibility to ensure the accuracy of your shipping address. Please contact us immediately for any address modifications, provided your order has not yet been processed.
We are not liable for incorrect shipping information provided by customers or for orders that are refused or undeliverable due to incomplete or inaccessible addresses.
In cases where parcels are returned to us, we may offer a refund of the order amount minus shipping costs or arrange for re-shipment, based on your preference.
Refunds or re-shipments are contingent upon the returned package being received by the sender.
Return Policy :
We accept returns* for all reasons! Even when you are dissatisfied, or you have simply changed your mind. Our return policy is 14 days from the time you receive your goods. If for any reason you are not satisfied, simply fill out this return form. Sign it and send it with your package to the address that we will let you know of when you contact our support.