At Peppy Puppy, we are committed to delivering exceptional quality in every product we offer. Our carefully crafted dog accessories, clothing, and essentials come with detailed product descriptions, ensuring complete transparency and satisfaction with every order.
Shipping Policy
Delivery Time: Orders are delivered within 7 to 12 business days.
Order Tracking: A tracking number will be provided upon shipment, allowing you to monitor the progress of your order in real time.
Order Processing: Orders are typically processed within 12 hours of placement to ensure timely delivery.
Order Cancellation Policy
If you wish to cancel your order, don't hesitate to get in touch with us promptly.
Cancellation requests must be made before the order is processed or shipped.
Once your order is processed, cancellation is no longer possible.
Address Errors
To avoid delays, please ensure your shipping address is accurate and complete before finalizing your purchase.
If an error is identified, contact us immediately to update the address, provided the order has not yet been processed.
Orders returned due to incorrect or incomplete addresses are eligible for:
A refund minus shipping costs, or
A re-shipment of the order.
Refunds or re-shipments will be processed upon receipt of the returned parcel.
Return Policy
At Peppy Puppy, your satisfaction is our priority. We offer a 30-day return policy from the date of delivery to ensure a worry-free shopping experience.
Include the signed form with the item being returned.
Send the item to the return address provided upon contacting our customer service team.
Our return policy accommodates all valid reasons for returns, including dissatisfaction or a change of mind. Once your return is received and inspected, we will promptly issue a refund or process an exchange based on your preference.
Contact Us
For inquiries about your order or assistance with returns, reach out to us. Our team is here to ensure a seamless and enjoyable shopping experience.
We appreciate your trust in Peppy Puppy and look forward to serving you and your furry companion!
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