Frequently asked questions
1. What products does Peppy Puppy offer?
Peppy Puppy offers a wide range of premium dog accessories, puppy essentials, and stylish puppy clothing. Our products include dog beds, training tools, grooming accessories, and more to keep your furry friend happy, healthy, and stylish.
2. Do you offer free shipping?
Yes, we offer free shipping on orders over £49. We strive to deliver your puppy essentials quickly and securely, so you can enjoy your purchases without the extra cost.
3. How do I track my order?
You can track your order using your order number and email or wait for a tracking number to be sent to you via email once your order has shipped. [Track My Order]
4. What is your return policy?
We offer a 30-day return policy for all products purchased at Peppy Puppy. If you're not satisfied with your order, simply fill out the return form and send it back. We'll process a refund or exchange as soon as we receive your returned items.
5. Can I cancel my order?
Orders are processed quickly, usually within 12 hours. If you need to cancel your order, please contact us immediately at contact@peppy-puppy.com. Cancellation is only possible if the order has not yet been processed or shipped.
6. How do I choose the right size for my puppy?
We provide detailed size charts on each product page, whether you're buying puppy clothing or dog accessories. If you need assistance with sizing, feel free to reach out to our customer support team.
7. Are your products safe for puppies?
Yes! At Peppy Puppy, we prioritize your pup's safety. All of our products are carefully selected and designed with high-quality materials to ensure they are safe, comfortable, and durable for your furry friend.
8. Do you offer international shipping?
Currently, we offer shipping to the UK and North America. We are working on expanding our international shipping options, so stay tuned for updates!
9. How do I contact customer service?
If you have any questions or concerns, feel free to contact our customer service team at contact@peppy-puppy.com. We're happy to assist you with any inquiries related to your order or products.
10. How can I stay updated on special offers?
Sign up for our newsletter to receive updates on exclusive deals, new arrivals, and the latest puppy products. You can also follow us on Instagram and Facebook for additional promotions and discounts.