Dog Travel & Training FAQs
Find quick, practical answers to common questions about dog car travel, training gear, sizing, delivery, and returns in the UK. Still stuck? Contact us.
Frequently asked questions
What products does Peppy Puppy offer?
Peppy Puppy is the UK’s trusted partner for dog travel and training gear, designed especially for adventurous owners and outdoor enthusiasts. Our collection includes tactical harnesses, bungee leashes, dog car seats, travel beds, cooling vests, and hiking gear for dogs — all crafted to keep your pup safe, comfortable, and ready for every adventure.
Do you offer free shipping?
Yes. We provide free UK shipping on all orders over £49. Every order is packed and dispatched with care, so you receive your puppy essentials quickly, securely, and without extra cost.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also use your order number and email address to check real-time delivery status on our Track My Order page.
What is your return policy?
We want you to shop with confidence. Peppy Puppy offers a 30-day return policy on all products. If you’re not completely satisfied, simply return your unused item in its original condition for a refund or exchange. Returns are processed as soon as your items are received.
Can I cancel my order?
Orders are usually processed within 12 hours. If you need to cancel, please contact us immediately at contact@peppy-puppy.com or via our Contact Us page. We can only cancel if your order has not yet been processed or shipped.
How do I choose the right size for my puppy?
Each product page includes a detailed size chart. We recommend measuring your dog’s chest and neck for the best fit. If you’re unsure which size to select, our customer support team is happy to guide you.
Are your products safe for puppies?
Absolutely. All Peppy Puppy products are carefully designed with safety, comfort, and durability in mind. We select high-quality materials and test our products to ensure they are suitable for both puppies and adult dogs.
Do you offer international shipping?
We currently ship across the UK. Expanding international delivery is in progress, so stay tuned for updates by joining our newsletter.
How do I contact customer service?
Our team is here to help. You can reach us anytime via Contact Us or by emailing contact@peppy-puppy.com. We aim to respond within 24 hours.
How can I stay updated on special offers?
Sign up for our newsletter to be the first to hear about exclusive deals, new arrivals, and seasonal promotions. You can also follow us on Instagram and Facebook for updates, product launches, and community stories.