FAQ

Below are some common questions our customers have before or after purchasing our products.
If you have any other inquiries, feel free to reach out at contact@peppy-puppy.com.

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Pre Sale Questions

At Peppy Puppy, we offer premium, high-quality dog accessories including stylish dog clothing, durable dog toys, grooming tools, and essential puppy gear. Every product is designed for your dog's comfort, safety, and style.

Yes, all of our dog products are carefully tested to meet the highest standards of safety and comfort. We prioritize your pet’s well-being, ensuring that each item is made with durable, non-toxic materials for peace of mind.

We provide detailed sizing charts for all of our dog clothing and accessories. Simply refer to the size guide on each product page to find the perfect fit. If you need help, feel free to reach out to our customer support team for expert advice!

Yes, we offer free shipping on orders over £49 for all our dog accessories. For smaller orders, we provide affordable and fast shipping options to ensure your products arrive on time.

We want you to be completely satisfied with your purchase! If you are not happy with your dog clothing or accessories, you can return them within 30 days for a full refund or exchange. Visit our Returns & Exchanges Policy for more details.

Orders are processed within 1-3 business days, and delivery times vary depending on your location. Most orders are delivered within 7-11 business days from dispatch.

Yes! After your order ships, you’ll receive a tracking number via email to follow your package’s journey and ensure it arrives safely.

Currently, we ship to the UK and North America. We are working on expanding our international shipping options, so stay tuned for updates on new destinations!
To extend the life of your dog clothing and accessories, follow the care instructions provided with each product. Generally, we recommend gentle washing and air drying to keep your items in top condition.
We are committed to offering eco-friendly dog products made from sustainable, recyclable materials. Many of our items are designed with the environment in mind, so your pup can enjoy quality without compromising the planet.
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